Returns and Exchanges

Simple Returns and Exchange explanation:

60 day return or exchange policy. All returned products must be in new, unused condition in the original packaging and with the tags still attached or a 50% restocking fee will be charged.

Buyer is responsible for the return shipping.

Please send all returns to:

TourandTrack.com

572 Main Street South

Woodbury

CT 06798

USA

tel: (+1) 203-586-1888

If you have any questions please Contact Us

 

RETURNS POLICY - the not so simple wording!

Refund Policy
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Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Some types of goods are exempt from being returned. Hazardous materials, or flammable liquids or gases. cannot be returned.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Depending on your credit card company, it may take longer to appear on your statement.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tourandtrack@outlook.com or call (+1)203-586-1888

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will exchange products for a period of up to 60 days unless it is a warranty issue where we only replace items if they are defective or damaged due to manufacturing error. If you need to exchange an item, send us an email at tourandtrack@outlook.com or call (+1) 203-586-1888 and send your item to: 572 MAIN STREET SOUTH WOODBURY Connecticut US 06798.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 572 MAIN STREET SOUTH WOODBURY Connecticut US 06798

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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